As the cookie bakes, the ball will melt down and develop the crinkled surface. When finished baking, the cookies are still slightly soft in the center. Once they are cooled, these cookies will snap just like the store bought kind. To assure freshness, I recommend buying powdered ginger and other spices in small amounts from a spice store or the bulk herb and spice section of a natural foods or gourmet store. You will be amazed at the vivid difference in taste. Otherwise, try to use your bottled spices within six to eight months of purchase.